CONTACT

Our Guarantees
Ordering
Product Availability
Payments
Shipping
Returns
Late Fees
Damaged or Missing Items
Cancellations and Refunds
Website Security
Why Choose Rent My Photobooth

 

GUARANTEES

Rent My Photobooth is a subsidiary of Rent My Wedding, the nation's leading provider of online event rentals. The company was started by a bride planning her own wedding, so we know how important it is that there are no problems or surprises for your special event. For this reason, we offer a number of guarantees to our clients.  First, we take great care in inspecting every single rental item before it is shipped out, and guarantee that all items will arrive in perfect condition.  Additionally, our team monitors every package while it is in transit to ensure there are no issues with shipping.  In the event of the extremely unlikely worst case scenario of FedEx losing a package, we will overnight a replacement package for no charge.  Third, we guarantee that your package will arrive at least two days prior to your event (and typically packages actually arrive even sooner!).  Fourth, we provide 24/7 phone support.  If you have a question or need help setting up your rental items, we have someone on call to help you out on evenings and weekends!  Finally, we offer a 100% money-back cancellation policy: cancel anytime up until your order is shipped, for any reason, and we will provide a full refund within 1 business day.

We guarantee delivery at least two days prior to your event date.

We guarantee all items will arrive in perfect working condition.

We guarantee that anyone can setup our products - no experience required!

We do NOT charge a security deposit or hold any amount on your credit card.

No hassle returns - free pre-paid return label will be provided for return.

Flexible policies - need to pay a balance payment on a different date? Need more time for the rental? Unable to return your package on time? Just let us know and we'll accommodate! We never charge late fees as long as you contact us to let us know about your delay.

 

ORDERING

Place your rental order online in minutes!

• Reserve your rental item(s) by browsing through our rental product pages. Click the pink "rent" button below any item to begin the checkout process. You will be prompted to enter your event date, shipping address, quantity of rental items, and payment information.

• A 25% deposit is charged when you place your order. The remaining 75% balance will be automatically charged 30 days prior to your event. If placing your order less than 30 days before the event, the full amount will be charged. 

• All prices include FREE shipping both ways within the continental U.S. A pre-paid return shipping label is provided with every order.

• Rent My Photobooth will automatically schedule shipment of your rental items to arrive at least two days prior to your event. Rentals must be returned to any FedEx location within two days after the event. If you need a longer rental period, just contact us before placing your order and we are happy to accommodate.

• You will receive an order confirmation via email confirming your delivery and return dates. You will also receive a shipping confirmation email with the tracking number for your rental package.

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PRODUCT AVAILABILITY

• You can check availability for any rental product by clicking on the pink "Check Availability" button on the product page.

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PAYMENTS

• A deposit in the amount of 25% of your rental total will be charged when you place your order to reserve the rental items for your event date. The 75% balance will be automatically charged 30 days prior to your event. If ordering less than 30 days prior to your event, the full amount will be charged when you place the order. 

• Rent My Photobooth™ uses Secure Sockets Layer (SSL) which encrypts your credit or debit card data while it is being transferred. Look for the lock symbol on your web browser when you are on the order form page.

• Florida Residents: Please note that we are required by law to collect 6% sales tax on all rental orders shipped to Florida addresses.

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SHIPPING

• Shipping is always FREE both ways ANYWHERE within the continental U.S. for all orders. Shipping time is 1 - 5 business days, depending on your location. Our availability checker during the checkout process will determine whether the free shipping method will get the rentals to you in time for your event. Delivery is guaranteed at least two days prior to your event date with the free shipping method. If the free shipping method will not get the items to you in time for your event, the system will not let your order go through, and will prompt you to call us.

We are happy to help you with a rush order or overnight delivery; additional shipping charges may apply. We can ship rush orders out same day, as long as the order is placed by 4PM EST.

• All rental items are shipped via FedEx. You will receive an email confirmation with the tracking number for your order.

• Rent My Photoboothwill automatically schedule shipment of your rental items to arrive at least two days prior to your event. Delivery dates are guaranteed. Rentals must be returned to any FedEx location within two days after the event. If you need a longer rental period, just contact us before placing your order.

• A pre-paid return shipping label is included with every package for your convenience in returning the rental items. If you misplace your return label, just contact us for a new one.

RETURNS

• All rental items are due back at FedEx within two days after your event. Simply place the rental items back in the same box using the same packaging materials, attach the pre-paid shipping label provided, and drop off the package(s) at your local FedEx location. You can also call 1-800-GO-FEDEX to schedule a FedEx carrier to pick up the package at your location. Unable to return your package on time? Just give us a call, and we are happy to extend your rental period. We never charge late fees as long as you contact us to make arrangements.

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LATE FEES

• Rental items must be returned to FedEx within two days after your event date, excluding Sundays and holidays. (Example: if your event is on Saturday, you must return the lights to FedEx on Monday). When you drop off the package for return to FedEx, the FedEx agent will scan your package and provide a receipt. Please retain this receipt for your records. Items that are dropped off at FedEx more than two days after the event date will incur late fees at a rate of $5 per day for LED uplighting rentals, and $0.50 per day for all other rental items (chair covers, linens, etc.). Unable to return your package on time? Just give us a call, and we are happy to extend your rental period. We never charge late fees as long as you contact us to make arrangements.

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DAMAGED OR MISSING ITEMS

• Our policy is simple: just treat the rental items like you would if you were borrowing them from a friend before his or her wedding. With that in mind, customers are responsible for items that are stolen, lost, damaged, destroyed by fire or any other means, or altered in any way, other than normal wear and tear. Permissible wear and tear includes minor scratches or marks on rental items, minor stains, minor rips/tears, or other similar minor damage. Your responsibility for the rental items begins when they are delivered. For this reason, we recommend that you provide a shipping address at which an individual can receive the package for delivery so that it will not be left unattended. Once you drop off the package at FedEx for return, you are no longer responsible for the rental items.

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CANCELLATIONS AND REFUNDS

Our cancellation policy is simple. Cancel anytime before your package is shipped for a full refund! Call us at 1-800-465-8020 or email info@rentmyphotobooth.com. Refunds are provided within 1 business day of the cancellation notice. Packages typically ship out 10 days prior to your event date, depending on your location. Please contact us to find out the exact shipping date for your order. You will receive an email notification when your package is shipped.

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WEBSITE SECURITY

• Rent My Photobooth™ is sensitive to your concerns regarding the security of using your credit card on the Internet. Our website uses Secure Sockets Layer (SSL), which encrypts your credit data while it is being transferred. Encryption means that all of your information, including your credit card number, is scrambled and locked with a mathematical key during transfer. Our SSL protection ensures that unauthorized parties cannot access any information that you submit.

• To check the status of this website's SSL security at anytime, visit any SSL certificate site check website. You can also look for the lock icon on your web browser while you are on our order form page.

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WHY CHOOSE RENT MY PHOTOBOOTH?

• Started By A Bride, For Brides: Rent My Photobooth was started by a bride planning her own wedding, so we know how important it is that there are no problems or surprises on your big day. We take great care in inspecting every single rental item before it is shipped out. Additionally, we have designed the rental process to be easy and flawless. Our passion is helping brides on budgets, and we think that makes all the difference for our customers!

• Perfect Track Record: We have served hundreds of brides and grooms, along with Fortune 500 companies, event planners, DJs, schools, and non-profit organizations. Our track record of success is evidenced by our 500+ all-5-star reviews on WeddingWire.com. We truly are committed to making every rental experience flawless.

• Lowest Prices: We strive to offer the lowest prices anywhere on all rental items.

• No Hidden Costs: Our prices are all-inclusive, so there is no need to worry about hidden costs. All prices include everything you need - - free shipping both ways, power cords, and custom design work (for gobo).

• Easy, Stress-Free Process: Once you place your order online, we take care of the rest. You'll receive an email confirming your order, an email when your balance payment is charged, and an email confirming shipment along with the FedEx tracking number. Setup is quick & easy!

• 24/7 Customer Service: You will receive a contact phone number to reach a team member any time of day or night with any questions during your wedding or event weekend.

• Family-Owned Company: Rent My Photobooth is owned and operated by a husband-wife team.

• Award Winning: We received the 2013 and 2014 Bride's Choice Awards from WeddingWire, placing us in the top 5% of wedding professionals nationwide

• Secure Website: Your information is safe on our site. See website security above.


We sincerely hope that you will choose Rent My Photobooth for your special day!

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